Before a club pays
- MySportsHive charging a club for platform subscription, onboarding, support, migration, or custom work is separate from a club charging parents, players, members, or participants through club invoice tools.
- Public package selection is a lead/demo path, not public checkout. Final package, price, payment route, billing cycle, support level, and onboarding scope should be confirmed in writing.
- Stripe can provide payment mechanics where configured, but the MySportsHive order form should define cancellation, refund, setup-fee, late-payment, suspension, and offboarding rules.
- Not currently VAT registered; VAT/tax treatment should be shown on the order form and vendor invoice.
Two separate payment relationships
MySportsHive charging a club for platform subscription, onboarding, support, migration, or custom work is separate from a club charging parents, players, members, or participants through club invoice tools.
A club order form or written agreement should define what the club pays MySportsHive. Club-generated invoices define what a parent, player, member, or participant may owe the club.
Public pricing and package interest
- Public pricing is package-led and demo-led.
- The displayed packages are a planning guide until final package, onboarding scope, billing cycle, and payment route are confirmed in writing.
- Selecting a package or requesting a demo creates a follow-up request, not an instant checkout.
- For first external paid onboarding, package selection should lead to a written order form and vendor invoice. The portfolio does not provide public checkout or instant subscription purchase.
- Public/client package payment is not implemented yet.
- Not currently VAT registered; VAT/tax treatment should be confirmed on the order form and vendor invoice.
- Package scope, migration, custom work, Stripe payment setup, support level, taxes, and renewal rules should be confirmed before payment.
Subscription and onboarding scope
The club order form should state the package, price, currency, billing cycle, subscription start date, onboarding start date, any onboarding/setup fee, migration scope, public profile setup, finance/payment setup, custom work, and support level.
If subscription billing starts after onboarding, the order form must define the launch or start trigger clearly.
Cancellation, refunds, and credits
Cancellation notice periods, minimum term, renewal, refunds, credits, suspension, late payment handling, and offboarding support should be stated in the club order form before payment.
Stripe can provide payment and refund mechanics where configured, but Stripe does not define MySportsHive subscription cancellation, setup-fee refund, access suspension, or offboarding policy by itself.
Until those rules are written into an agreed document, public copy should not promise automatic refunds, no-refund rules, guaranteed credits, fixed notice periods, or fixed service levels.
Club member invoices and manual payments
- The club decides member fees, invoice amounts, due dates, refund decisions, waivers, corrections, and manual bank transfer confirmation.
- Bank details appear on an invoice only when the club includes bank details for that invoice.
- MySportsHive support helps with platform access, invoice download, payment page technical issues, and record display issues.
- Parents, players, or members should contact the club first for fee amounts, refund decisions, manual bank transfer receipt confirmation, and club policy questions.
Support scope
Standard support should cover platform access, account links, public profile issues, privacy, accessibility, security reports, invoice download issues, payment page technical issues, and product questions.
Early public support is handled by email/form during UK business days. No 24-hour, 24/7, or fixed response-time promise is made unless a signed order form says otherwise.
Exact support hours, response targets, priority launch support, incident communication, and custom work turnaround should be confirmed before they are published as formal commitments.
Need help with a legal or account question?
Use the public contact form for support, privacy, account, package, or product questions. For club-specific records, contact the club administrator as well.