Start from the club link when you have one
Club-branded links help users understand which club invited them and where they should continue after signin, signup, or password reset.
Parent, player, and account help
Profile and account reference for parents, players, and invited users
Use this guide to understand club links, account access, parent-child profiles, player journeys, payments, progress information, and what to do when the right club area is missing.
For Parents, guardians, players, club officials, invited users, and users with more than one MySportsHive area.
Reference overview
Start with the areas people ask about first.
Manage child/player profiles safely
Parents and guardians may need to create, complete, or link an under-16 player profile before finishing a club journey.
Keep player progress private
Players can use profile and club areas for personal details, sessions, feedback, and progress information where the club enables those features.
Use the signed-in account for invoices
Parents and players may see invoice or payment information from their account when the club uses those workflows.
Suggested path
A clear account journey
Use this path when you are a parent, player, official, or user connected to more than one club.
- 1OpenUse the official club linkStart from the email, invitation, public club page, or signin route the club gave you, especially for account setup or joining tasks.
- 2Set upComplete the required account stepCreate an account, sign in, reset your password, or complete profile details using the same email address where possible.
- 3ConnectChoose the right profile or club areaParents may need to work with a child/player profile. Officials may need a dashboard area. Some users may be asked where they want to continue.
- 4UseHandle the club task in the signed-in areaCheck sessions, availability, attendance, messages, invoices, payments, profile details, or progress information depending on what the club has enabled.
- 5AskContact support with useful contextIf the expected club, child, player, payment, or dashboard area is missing, include the club name, account email, role, and link you opened.
Reference areas
Use these areas to understand what belongs where.
Signin, signup, and club links
Club links help users arrive with confidence and continue to the right destination after the account step.
- Club-branded signin and signup routes
- Password reset from the same account email
- Direct journeys from invitation and club emails
Parent and child profiles
Youth clubs often need parents or guardians to manage under-16 player information and club access.
- Parent or guardian profile setup
- Child/player profile creation or linking
- Child context when a club task needs it
Player profile and progress
Player profile areas support development without making private progress information public.
- Profile details and sport information
- Training, feedback, and progress views when your club uses them
- Private visibility based on club setup and role
Club activity and messages
The profile area helps families follow club life without hunting through scattered messages.
- Club calendars and activity information
- Availability and attendance when your club uses them
- Inbox, club messages, and data requests
Invoices and online payments
Payment information stays in signed-in areas and depends on the club package, setup, and payment workflow.
- Invoice detail and payment history
- Online payment routes when your club uses them
- Receipt or payment status visibility when available
Access and support
Users can have more than one role, so the support path helps explain what is missing without exposing private information.
- Parent, player, official, and club authority account contexts
- Missing club or dashboard area support
- Safe support messages without passwords or payment card details
Data boundaries
Privacy basics for users
This guide separates public club information, private club records, and support questions that need extra context.
- Public club profile pages are for published club information, not private player, child, payment, message, or performance records.
- Contact the club first for a specific charge, safeguarding matter, medical question, training decision, or club policy issue.
- Support requests need useful context, but never passwords, payment card details, or unnecessary sensitive child information.
Common questions
Quick answers from this guide.
These answers are kept short for public use. For anything specific to your club or account, use support with the club name and account email.
How do club-branded signup and signin links work?Club links can show club context so users know which club invited them and where to continue.View answerHide answer
When a club sends a signup, signin, password reset, or invitation link, the page may show the club name, branding, or destination for that journey. This helps parents, players, and officials understand that they are following an official club route.
- 1Open the link sent by the club.
- 2Check that the page matches the club or journey you expected.
- 3Sign in, sign up, or reset your password without changing the link.
- 4If the wrong club or page appears, contact support with the link and club name.
Why might I be asked where to continue after signin?Some users have more than one MySportsHive area, such as a personal profile, parent access, player access, or club dashboard access.View answerHide answer
If your account can reach more than one area, MySportsHive may ask where you want to continue after a normal signin. If you used a club email link with a clear destination, that link should usually take you straight to the correct journey.
- 1Choose the club or profile area that matches what you are trying to do.
- 2Use the original club link again if you were trying to complete a specific invitation.
- 3Contact support if the expected club, child, player, or dashboard area is missing.
What do I do if I cannot access my account?Use password reset first, then contact support if the club, profile, or invited role still looks wrong.View answerHide answer
If you know the email address for your account, start with password reset from the signin page. If you were invited by a club and the link has expired, opens the wrong club, or does not show the expected area after signin, send a support request with the club name and account email.
- 1Open signin and choose password reset.
- 2Use the same email address that received the club invitation if possible.
- 3After resetting, sign in again and check the expected club or profile area.
- 4Contact support if the expected area is still missing.
How can a parent manage an under-16 player?Parents and guardians can create, complete, or link a child/player profile when the club journey asks for it.View answerHide answer
When a club works with under-16 players, a parent or guardian may need to manage the child/player profile. The parent journey can help with profile setup, club links, payment information, and access to the right club area if your club uses those features.
- 1Use the club signup or signin link where possible.
- 2Complete your parent or guardian profile if asked.
- 3Create, complete, or link the child/player profile.
- 4Return to the club journey once the profile is ready.
What can players expect after signup?Players can use their profile for club journeys, personal details, and progress information where the club enables it.View answerHide answer
A player may arrive through a club signup link, invitation, password setup, guardian-supported journey, or normal signin. Depending on the club setup, the player profile may help with club access, profile details, training or activity information, and progress or performance updates.
- 1Use the link provided by the club when you have one.
- 2Complete password, email, profile, or guardian steps if prompted.
- 3Check the profile or club area for the next task.
- 4Ask the club or contact support if the expected club journey is missing.
Can parents see payments or invoices?Parents may see payment or invoice information when their club uses those workflows.View answerHide answer
If a club uses MySportsHive for payment or invoice journeys, parents may be guided to view payment-related information from their account. The exact payment options depend on the club setup, package, and payment workflow.
- 1Sign in with the account connected to the club or child/player profile.
- 2Check the profile or club area for payment or invoice information.
- 3Contact the club first if the question is about a specific club charge.
- 4Contact MySportsHive support if the payment page or account link is not working.
Who can see player progress information?Player progress is visible only in the right signed-in areas and depends on club setup and user role.View answerHide answer
Player progress and performance information is not public club profile content. Visibility depends on the club setup, the player account, parent or guardian relationship, and assigned staff access.
- 1Use signed-in profile or dashboard areas for progress information.
- 2Check club setup if the expected player or parent view is missing.
- 3Avoid sharing sensitive player information through public forms.
How are child profiles kept out of public club pages?Child profiles, parent links, invoices, messages, and player progress belong in signed-in areas, not public club profiles.View answerHide answer
Public club profiles are for approved club information. Child profiles, parent-child links, guardian steps, private player records, medical/profile details, invoices, payments, messages, and progress information are not public profile content. Parents and guardians should use signed-in club or profile areas for private account journeys.
- 1Use the public club profile only for published club information.
- 2Use signed-in profile or club areas for child/player account journeys.
- 3Contact MySportsHive support if private child, parent, payment, or player information appears publicly.
Where should safeguarding, medical, or urgent welfare concerns go?Urgent welfare, safeguarding, medical, match-day, and club policy concerns should use the club or emergency route first.View answerHide answer
MySportsHive support can help with platform access, account links, privacy, accessibility, invoice download, and technical issues. It is not an emergency safeguarding, medical, or law enforcement service. For immediate danger, urgent welfare concerns, medical incidents, match-day safety, or club safeguarding matters, use the club safeguarding route or the appropriate emergency service.
- 1Use the club safeguarding, welfare, medical, or match-day route for club-specific concerns.
- 2Use the appropriate emergency service if there is immediate danger.
- 3Contact MySportsHive for platform access, account, link, privacy, accessibility, or technical issues.
How do I contact support?Send the club name, your role, account email, and the link or page that caused the issue.View answerHide answer
Use the contact page or email support when you need help with a club link, account access, profile journey, demo request, pricing question, or product issue. For club safeguarding, medical, match-day, or policy matters, contact the club directly first.
- 1Include the club name.
- 2Include your role, such as club leader, official, parent, player, or visitor.
- 3Include the email address used for your MySportsHive account if relevant.
- 4Include the link or page you were trying to open.
- 5Do not send passwords, payment card details, or sensitive child information in a public support message.
Need help with a real club or account?
Send the team enough context to find the right route.
For club adoption, include club size, role, package interest, migration needs, and payment requirements. For account support, include the club name, email address used, expected role, and the link or page that caused the problem.
Book a demoFor clubs reviewing package fit, onboarding, migration, payments, performance tracking, and launch timeline.Contact supportFor account links, profile access, missing club areas, demo questions, or product support.View pricingFor Starter, Club, Club Plus, and Custom package comparison.Sign inFor users who already have a MySportsHive account.