Help for clubs, parents, players, and official club links.

MySportsHive helps a sports club present itself publicly and run more of its day-to-day work privately. A club can publish an official public profile, guide parents and players through club-branded links, manage staff access, organise member and programme work, and use payment or performance tools when those features are part of the club setup.

1. 1Start by reviewing the public club profile, private dashboard, parent/player journeys, and staff access needs.
2. 2Book a demo so the conversation can focus on your club size, teams, admin pressure, and launch priorities.
3. 3Confirm which features to switch on before parents, players, and staff are invited.

Club authorities and administrators are the main decision makers. Club officials use assigned dashboard areas for their responsibilities. Parents and guardians use profile, child/player, payment, and club-link journeys when their club uses those workflows. Players use profile and club access when it applies to their role. Visitors and sponsors only see public club information that the club has chosen to publish.

1. 1Club leaders decide whether MySportsHive fits the club.
2. 2Officials receive access based on their role.
3. 3Parents and players follow the club journey they have been invited into.
4. 4Visitors and sponsors view public club information only.

Your club can request a demo from the pricing or booking page. The first step asks only for the details needed to follow up, such as name, club, role, email, and the main reason for the demo. Extra information can be added afterwards if you want the demo to be more tailored.

1. 1Open the demo booking page.
2. 2Share the basic club and contact details.
3. 3Submit the request.
4. 4Add extra club context afterwards if you want the demo to be more tailored.

After you submit a demo request, MySportsHive reviews the details you shared and follows up to confirm the right setup for your club. That conversation can cover public profile setup, dashboard onboarding, parent/player journeys, payment preparation, performance tracking, migration, or support planning.

1. 1Check the confirmation message after submitting the form.
2. 2Look out for a reply using the email address or phone number provided.
3. 3Use the follow-up conversation to confirm the right package and launch priorities.

Public packages help you compare the likely fit before speaking to MySportsHive. The right package may depend on club size, number of teams or groups, parent/player journeys, payment needs, dashboard access, migration, and support. We confirm the right setup with your club before launch, especially when payments, migration, or parent/player journeys are involved.

1. 1Compare the available packages on the pricing page.
2. 2Choose the package that looks closest to your club size and needs.
3. 3Use the demo to confirm setup, onboarding, payment needs, and support scope.

Before launch, your club needs a clear view of who will manage the dashboard, which staff members need access, what parent and player journeys are required, what public club information will be shown, and whether payments, invoices, migration, or performance tracking are part of the first release.

1. 1List the people who will manage the club dashboard.
2. 2Prepare public club details such as contact information, sports, venues, activities, sponsors, and images.
3. 3Confirm whether parents, under-16 players, invoices, online payments, or performance tracking are needed at launch.
4. 4Raise migration or custom setup needs before inviting users.

A public club profile can show club identity, cover and profile images, activities, locations, public contact details, social links, media, sponsors, news, and public calls to action where the club has added and published that information. It is designed for anonymous visitors, parents, players, and sponsors to understand the club safely.

1. 1Use the public profile for information the club is happy to publish.
2. 2Keep private member records, payments, messages, roles, and internal notes inside signed-in areas.
3. 3Update public content from the club dashboard or agreed publishing workflow.

Missing public sections do not always mean something is broken. A club may only have basic profile information ready, or it may choose not to publish some sections yet. The public profile hides optional sections until the club adds and publishes that content.

1. 1Check whether the club has added the information.
2. 2Check whether the information is meant to be public.
3. 3Publish richer sections only when the content is ready for visitors.

A club can have a shareable public profile without automatically being promoted in a public directory. A public club list is only useful when clubs are suitable for public discovery, have agreed to be shown, or have been selected for a demo/profile showcase.

1. 1Keep direct public profile links working for clubs that use them.
2. 2Use an explicit visibility setting before listing a client publicly.
3. 3Treat a demo club profile as an example of what a well-filled public profile can look like.

The public profile is the club-facing page that visitors can open without signing in. The private dashboard is where authorised club users manage setup, staff access, members, communication, payments, publishing, and other operational work. The two areas work together without exposing private dashboard records publicly.

1. 1Use the public profile to show approved club identity and updates.
2. 2Use the dashboard for private operational work.
3. 3Check public pages after publishing to make sure only intended information appears.

The club dashboard is the signed-in area for setup, staff access, member work, parent/player records, programmes or activities, communication, payment preparation, invoices, performance information, and public publishing controls when those features are part of your club setup.

1. 1Use setup areas to prepare club records and public information.
2. 2Give staff access based on real responsibility.
3. 3Keep private records inside signed-in dashboard and profile areas.

A club may have different responsibilities for administrators, coaches, treasurers, secretaries, and volunteers. MySportsHive helps your club give each person access to the areas they are responsible for without sharing one general login or exposing information unnecessarily.

1. 1Decide who is responsible for each area of club work.
2. 2Give each person their own account.
3. 3Review access before launching member management, communication, payment, or public publishing workflows.

Club officials may only see the parts of the dashboard that match their responsibility. If a coach, treasurer, secretary, or volunteer cannot see an area they expected, the club authority or MySportsHive support may need to check the account and access setup.

1. 1Confirm you are signed in with the email address invited by the club.
2. 2Ask the club authority to confirm your role and access.
3. 3Contact support with the club name, your role, and the missing area if the issue continues.

When a club sends a signup, signin, password reset, or invitation link, the page may show the club name, branding, or destination for that journey. This helps parents, players, and officials understand that they are following an official club route.

1. 1Open the link sent by the club.
2. 2Check that the page matches the club or journey you expected.
3. 3Sign in, sign up, or reset your password without changing the link.
4. 4If the wrong club or page appears, contact support with the link and club name.

If your account can reach more than one area, MySportsHive may ask where you want to continue after a normal signin. If you used a club email link with a clear destination, that link should usually take you straight to the correct journey.

1. 1Choose the club or profile area that matches what you are trying to do.
2. 2Use the original club link again if you were trying to complete a specific invitation.
3. 3Contact support if the expected club, child, player, or dashboard area is missing.

If you know the email address for your account, start with password reset from the signin page. If you were invited by a club and the link has expired, opens the wrong club, or does not show the expected area after signin, send a support request with the club name and account email.

1. 1Open signin and choose password reset.
2. 2Use the same email address that received the club invitation if possible.
3. 3After resetting, sign in again and check the expected club or profile area.
4. 4Contact support if the expected area is still missing.

When a club works with under-16 players, a parent or guardian may need to manage the child/player profile. The parent journey can help with profile setup, club links, payment information, and access to the right club area if your club uses those features.

1. 1Use the club signup or signin link where possible.
2. 2Complete your parent or guardian profile if asked.
3. 3Create, complete, or link the child/player profile.
4. 4Return to the club journey once the profile is ready.

A player may arrive through a club signup link, invitation, password setup, guardian-supported journey, or normal signin. Depending on the club setup, the player profile may help with club access, profile details, training or activity information, and progress or performance updates.

1. 1Use the link provided by the club when you have one.
2. 2Complete password, email, profile, or guardian steps if prompted.
3. 3Check the profile or club area for the next task.
4. 4Ask the club or contact support if the expected club journey is missing.

If a club uses MySportsHive for payment or invoice journeys, parents may be guided to view payment-related information from their account. The exact payment options depend on the club setup, package, and payment workflow.

1. 1Sign in with the account connected to the club or child/player profile.
2. 2Check the profile or club area for payment or invoice information.
3. 3Contact the club first if the question is about a specific club charge.
4. 4Contact MySportsHive support if the payment page or account link is not working.

MySportsHive can support payment and invoice-related workflows when they are included in a club setup. Before live payment workflows are used, MySportsHive confirms package fit, provider setup, responsibilities, fees, parent experience, and support process with the club.

1. 1Discuss payment and invoice needs during the demo.
2. 2Confirm who in the club is responsible for payment setup and follow-up.
3. 3Confirm whether parents receive payment links, invoices, or account prompts.
4. 4Launch payment workflows only after setup has been confirmed.

When a club uses performance tracking, MySportsHive can help coaches record and review player development information in a more organised way. AI-assisted performance tracking can support coaches by helping them review patterns and progress, but it supports human coaching decisions rather than replacing them.

1. 1Confirm during the demo whether performance tracking is part of the club launch.
2. 2Decide which coaches or officials will manage performance information.
3. 3Explain to players and parents what information they can see where appropriate.
4. 4Keep sensitive or private player details inside signed-in areas.

Player progress and performance information is not public club profile content. Visibility depends on the club setup, the player account, parent or guardian relationship, and assigned staff access.

1. 1Use signed-in profile or dashboard areas for progress information.
2. 2Check club setup if the expected player or parent view is missing.
3. 3Avoid sharing sensitive player information through public forms.

Public club pages show only information intended for visitors, such as approved club details, images, sponsors, media, activities, news, and contact links. Private records such as member details, child/player data, payment information, messages, roles, permissions, and internal club work stay inside signed-in dashboard or profile areas.

1. 1Use public pages for approved club information.
2. 2Use signed-in areas for personal, operational, payment, and performance information.
3. 3Report unexpected public information to MySportsHive support as soon as possible.

A club is responsible for the public information it chooses to publish, including club details, contact routes, venues, media, sponsors, partners, news, and updates. Contact the club first for club-specific corrections. Contact MySportsHive support if something appears to expose private information, creates a platform issue, or needs a public content review.

1. 1Contact the club directly for normal public content corrections such as a venue, time, sponsor, or contact detail.
2. 2Contact MySportsHive support if public content appears to expose private member, child, payment, message, role, or staff information.
3. 3Include the club name, public page link, and the section that needs review.

Public club profiles are for approved club information. Child profiles, parent-child links, guardian steps, private player records, medical/profile details, invoices, payments, messages, and progress information are not public profile content. Parents and guardians should use signed-in club or profile areas for private account journeys.

1. 1Use the public club profile only for published club information.
2. 2Use signed-in profile or club areas for child/player account journeys.
3. 3Contact MySportsHive support if private child, parent, payment, or player information appears publicly.

MySportsHive support can help with platform access, account links, privacy, accessibility, invoice download, and technical issues. It is not an emergency safeguarding, medical, or law enforcement service. For immediate danger, urgent welfare concerns, medical incidents, match-day safety, or club safeguarding matters, use the club safeguarding route or the appropriate emergency service.

1. 1Use the club safeguarding, welfare, medical, or match-day route for club-specific concerns.
2. 2Use the appropriate emergency service if there is immediate danger.
3. 3Contact MySportsHive for platform access, account, link, privacy, accessibility, or technical issues.

Use the contact page or support email to report an accessibility problem. Include the page or link, the device and browser, any assistive technology involved if you want to share it, and the task you were trying to complete. Do not include passwords, full card details, or unnecessary sensitive child or medical information.

1. 1Open the accessibility statement if you want to check the current scope.
2. 2Send the page link and a short description of what did not work.
3. 3Add device, browser, screen size, and assistive technology details if they help explain the issue.

If you suspect a security issue, contact support@mysportshive.com with "Security report" in the subject or use the contact form. Include the page, link, account context, club name if relevant, and a short description. Do not send passwords, full payment card details, or unnecessary sensitive child or medical information.

1. 1Use support@mysportshive.com or the support contact form.
2. 2Include the page or link and the club name if relevant.
3. 3Keep sensitive account, child, medical, and payment details out of the first message unless support asks for a safer route.

Use the contact page or email support when you need help with a club link, account access, profile journey, demo request, pricing question, or product issue. For club safeguarding, medical, match-day, or policy matters, contact the club directly first.

1. 1Include the club name.
2. 2Include your role, such as club leader, official, parent, player, or visitor.
3. 3Include the email address used for your MySportsHive account if relevant.
4. 4Include the link or page you were trying to open.
5. 5Do not send passwords, payment card details, or sensitive child information in a public support message.

You can contact MySportsHive support at support@mysportshive.com. For faster help, include the club name, your role, the account email used, and a short description of the issue.

1. 1Use support@mysportshive.com for public support contact.
2. 2Include enough detail for the team to identify the club and account journey.
3. 3Contact the club directly first for safeguarding, medical, match-day, or club policy matters.